Serving Columbia, and Customers is the Name of the Game at Columbia Kubota

Ames and Sherrin Krebs, proprietors of four local stores – Franklin Kubota, Columbia Kubota, Franklin Horse Supply and Franklin Rental – aren’t just retail store owners. They have always felt a calling to meet the needs of the community.

Right now they are trying to get to know their Columbia community better. You can find Columbia Kubota at 1120 Riverside Dr, Columbia, TN 38401.

To the Krebs, it is more than about just running a store, it is being a part of the community and serving it.

“We want customers to know that the relationship we forge with them is the most important part of what we do,” Ames said. “We care about the experiences they have at our store and that my staff.
We offer the best products in each market segment, but unless we serve the customer and honor the relationship we have with each customer, we cannot achieve our potential.  We constantly strive to serve and honor each customer.”
The Krebs opened their Columbia location in 2008.
Serving Columbia, and Customers is the Name of the Game at Columbia Kubota

After moving from Brentwood to Sherrin’s parents’ Franklin farm in 2000 to raise a family, Ames began selling Kubota products. Being back on a farm, after having spent summers as a kid helping his grandfather bale hay and other work, made selling tools that farmers might put to good use like a good market to get into. The wide range of tools and heavier equipment from Kubota he saw as worth his time and dedication. The products, which he knew from his time as a general contractor in the ”90s and then first hand as high-quality, durable equipment standing up to hard use on the farms and other places where many of his customers lived.

Ames was able to put together enough money to buy their first store, Franklin Kubota, in 2005. In 2008, they thought that they could open a second location in Columbia, so the community there would not have to go all the way to Franklin for their products.

They offer all the products that can meet their customer’s needs.

“In our Kubota line, the RTV utility vehicles are very popular, and our small to medium tractors are always the star of the show,” Ames said. “Kubota has also done amazing things with zero turn mowers, giving us a product that is the best in the world.   Scag zero turn mowers continue to be the choice of many commercial mowing contractors, and our line of Stihl hand-held equipment is second to none.  The new line of Stihl lithium-ion electric hand-held equipment has caught fire lately and I think in Columbia they will do very well since the quality is so much better than any of the junk to be found at Home Depot and Lowe’s.  The quality and performance of these machines is truly amazing. and the prices are very affordable as well.”

Franklin & Columbia Kubota carries a full line of Kubota tractors, utility vehicles, and construction equipment, in addition to Scag commercial mowers, Land Pride finishing decks, Stihl two cycle equipment, and much more. They also offer service and repair on all of the equipment brands that they sell, as well as for many other brands of equipment.

But who works at the Columbia Kubota matters too, and it comes back to caring for the customer.

The Krebs look at it as their responsibility to care for their employees, and help them grow not just into great employees but great people.

“The better we serve and honor each customer, the more we prosper,” Ames said. “The more we prosper, the more we invest in our staff and our product offerings, with the goal of improving the level of service we can offer each customer over time. ”

“With every change we have made in our business, we have tried to link ourselves closer and closer to the wonderful citizens that call Maury County home. We want to provide the equipment, products and services that our community needs, in the form most useful to them. Whether they need to purchase equipment, or rent it, we want to be the resource that our fellow citizens call upon. We are offering the same level of service in Maury County, with our Columbia location.”

The secret becomes obvious after a while, and it is a simple, undisguised and uncomplicated quality, but rarely enough experienced nowadays. There is nothing for sale in the store that the Krebs wouldn’t purchase and use for themselves. In fact, many of Ames’ boys’ weekends— four kids, a younger daughter and 3 boys between the age of 12 and 16– are full up with chainsaws and trees and stump excavators and skid loaders and all kinds of other various projects, like rebuilding wooden bridges on their farm home.

The Krebs are business owners who mean exactly what they say, and not only stand by that but actively use the same products they sell to you.

That this sincerity has created success for the Krebs is undeniable when you look at the history of their businesses.

 

With the demand he saw for the products, opening a store seemed like a way to connect more people with equipment they’d be interested in than he ever could as one person make sales calls.

After putting in the hard work in sales, he was able to open the Franklin Kubota store. From there, the rest is history. And a rare story of success and quick expansion that proves nearly forgotten truths– hard work pays off, and that if you are good to people, they will be good to you. Not a bad way to do business.

Categories: Blog

Comments are closed.